About Freshconnect by Freshworks
Freshconnect is the one place where your team can communicate with each other, collaborate on ideas and tasks, and get work done better and faster. Freshconnect is the hub for all your team discussions. It is available...
Freshconnect is the one place where your team can communicate with each other, collaborate on ideas and tasks, and get work done better and faster.
Freshconnect is the hub for all your team discussions. It is available for all kinds of devices, so you can keep track of all your discussions and work, even when you’re on the go.
Use the Freshconnect mobile app to:
- Collaborate with your team on Freshdesk tickets to resolve customer issues faster! Swipe left to access ticket context, and collaborate where your work happens.
- Have 1-1 or group discussions with your team : share ideas, work on projects, discuss common interests, and more.
- Include people from outside your organization - vendors, third-party stakeholders etc. - to any discussion.
- Keep all your discussions in one place and access them from any device.
- Get instant updates about important discussions, whether you’re at work or on the go.
Freshconnect makes team collaboration easier and more productive, so you and your team can do epic work!
Learn more about Freshconnect at https://www.freshworks.com/collaboration-software/
Having trouble? Please reach out to us at support@freshconnect.io
Previous Versions
Here you can find the changelog of Freshconnect by Freshworks since it was posted on our website on 2019-07-27 13:32:26.
The latest version is 1.4.3 and it was updated on 2026-10-08 10:20:51. See below the changes in each version.
Freshconnect by Freshworks version 1.4.3
Updated At: 2020-11-12
Changes: Minor improvements
Freshconnect by Freshworks version 1.4.2
Updated At: 2020-08-27
Changes: General bug fixes
Freshconnect by Freshworks version 1.4.1
Updated At: 2020-06-05
Changes: Bug fixes and improvements
Freshconnect by Freshworks version 1.4.0
Updated At: 2020-03-30
Changes: Just pin it đ
Nope, we arenât trying to be rude and we arenât talking about Pinterest either! However, if youâre a busy đ and participate in multiple conversations, this feature is for you!
You can now select conversations and pin them to the top of your list. This way, you can always get back to conversations and not leave people at the blue tick, especially now that youâre WFH. (Stop seen-zoning me, Karthik!)
Pinned conversations only stay on your mobile though. (Web coming soon!)
Freshconnect by Freshworks version 1.3.4
Updated At: 2020-02-27
Changes: We have added an unread messages ribbon that will appear in your active chat when you have, well...unread messages. No pressure tho, just trying to keep you all caught up on your conversations!
You can also give your tender thumbs some rest with our new âscroll to bottomâ feature that automatically takes you to the latest message in your active chat. So, how about a thumbs up now?
Freshconnect by Freshworks version 1.3.3
Updated At: 2020-02-05
Changes: The North remembers. And so does Freshconnect! Now, if you log out of the app and come back to login later, the domain field will be pre-filled with the domain you used to log in the last time.
Also, earlier, you used to get notifications for each Freshconnect discussion separately in the notification tray, which could be annoying. We've changed that, and now you'll see all notifications neatly grouped under a single tab in your notification tray.
We also did some bug fixes and improvements.
Freshconnect by Freshworks version 1.3.0
Updated At: 2020-01-10
Changes: New Feature: Send upto 10 image attachments in one go!
Yeah, I'm gonna take my chats to the old town mode
I'm gonna attach 'til I canât no more
Iâm gonna send images till my thumbs go sore
Iâm gonna attach âtil I canât no more
I press that image button yeah
Ten pictures attached
Send them all across
I feel like Iâm the baws
Yeah, I'm gonna take my chats to the old town mode
I'm gonna attach 'til I canât no more
Iâm gonna send images till my thumbs go sore
Iâm gonna attach âtil I canât no more
Freshconnect by Freshworks version 1.2.0
Updated At: 2019-11-27
Changes: Itâs been a while since we used pigeons (owls if youâre a Potter fan!) to courier messages to each other and we sure hope todayâs tech is more reliable. With this update, if you send a message on Freshconnect, rest assured that it will be delivered (or not). If the message hasnât been delivered though, you will know instantly and will have the option to resend that message or to remove it entirely.
Whatâs left unsaid...
Weâve also used more of that bug spray and the app should work better now.
Freshconnect by Freshworks version 1.1.1
Updated At: 2019-11-20
Changes: Ever found yourself being invited to a Freshconnect contextual discussion âfor just a quick helpâ and before you realized, you had already been sucked in too deep, like an undercover agent who knows too much, wants to get out of the mafia gang, but has no way out? Well, we canât help that poor agent, but we have your âextractionâ ready.
Now, you can leave the contextual discussions that youâve been added to, at any time. Alternatively, you can also mute a discussion (and unmute it back anytime).
Freshconnect by Freshworks version 1.1.0
Updated At: 2019-11-01
Changes: "You hear that?
*crickets*
Exactly. Reduce notification noise in your Freshconnect account by muting groups that you donât need to be on top of all the time. When you mute a group, you get notified only when youâre directly @mentioned or of replies and not for every cat meme. In fact, if you think the time has come for you to part ways with a particular group, you can even leave it!"
Disclaimer
Official Google Play Link
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